Privacy Policy
This policy explains how English Talks Portugal handles personal data on this website, in line with the EU General Data Protection Regulation (GDPR).
Last updated: 2026-08-19
1. Who is responsible
English Talks Portugal, an online English school operating from Portugal, is the data controller for this website.
2. What data we process
Enquiries: if you write to us via Telegram, WhatsApp or Instagram, we see the data those apps show us (your display name, username or phone number) and the content of your message. Those conversations take place inside the messenger, under its own privacy policy.
Booking a lesson: name, contact details, your language level and learning goals, so we can prepare the trial lesson and the plan.
Administration: the school's own admin account (email and password) used to edit the website texts.
Technical data: our hosting provider records standard server logs (IP address, browser type, requested page) to keep the site secure and available.
We do not run advertising pixels, we do not sell data and we do not build marketing profiles.
3. Why we process it (legal basis)
To answer your enquiry and provide the lessons you ask for — performance of a contract or steps prior to it (Art. 6(1)(b) GDPR).
To keep the website secure and working — legitimate interest (Art. 6(1)(f) GDPR).
To meet accounting and tax obligations for paid lessons — legal obligation (Art. 6(1)(c) GDPR).
4. How long we keep it
Enquiries that do not turn into lessons: up to 12 months. Student records: while you study with us and afterwards only as long as accounting and tax law requires. Server logs: short technical retention by our hosting provider.
5. Who else may process data
Website hosting and database: Lovable (site delivery and the content database).
Learning platform: interactive platform where lesson materials and homework are stored for enrolled students.
Messengers: Telegram, WhatsApp and Instagram, when you contact us there.
Each of these providers acts under its own terms; transfers outside the EU rely on the safeguards those providers publish.
6. Your rights
You can ask for access, correction, deletion, restriction or portability of your data, and object to processing based on legitimate interest. You can also complain to the Portuguese data protection authority (CNPD).
7. Children
Our lessons are aimed at adults. We do not knowingly collect data from children.